Shipping policy

Effective Date: September 15, 2026

Order Processing

Orders are generally processed and shipped within 1–3 business days (24–72 business hours), depending on order volume and product availability. Orders are processed in the order they are received.

Business days are Monday through Friday, excluding federal holidays. Weekends and holidays do not count toward processing time.

Processing time is separate from shipping or transit time. Selecting an expedited shipping service does not shorten the time required to process your order.

If we are unable to ship your order within the stated processing period, we will notify you of the delay and provide any options required by applicable law.

Shipping Methods

Orders are shipped through USPS or UPS, depending on the shipping method selected during checkout, the destination, and package requirements.

Overnight orders are shipped through UPS when that service is available for the destination.

Once your order ships, you will receive a confirmation email containing tracking information.

Expedited Shipping

UPS Next Day Air and UPS 2nd Day Air delivery times begin after your order has been processed, packaged, and transferred to UPS.

For example, if an order takes two business days to process, Next Day Air means expected delivery on the next eligible delivery day after UPS receives the package—not the day after the order was originally placed.

Carrier delivery commitments remain subject to the carrier’s service terms, destination eligibility, holidays, weather conditions, service interruptions, and other applicable limitations.

Friday and Weekend Orders

Orders placed on Friday may not be processed or shipped until the following business day.

Saturday delivery is not automatically included with every UPS expedited shipment. Availability depends on the selected service, destination, shipping date, and carrier eligibility. Unless Saturday delivery is specifically available and confirmed, a Next Day Air order shipped on Friday will generally arrive on Monday, excluding holidays.

Placing an order on Friday does not guarantee Friday shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting an order.

Joan Cris is not responsible for delays, failed deliveries, returned packages, or additional shipping charges caused by an incomplete or incorrect address provided by the customer.

If an order is returned because of an incorrect address, refusal, or failed delivery attempt, additional shipping charges may apply before the order can be sent again.

Shipping Protection

Optional Shipping Protection may be available at checkout for $5.00 per order.

Shipping Protection may provide eligibility for a replacement if an order is lost, stolen, or otherwise not delivered, subject to the requirements described below. Shipping Protection is not a substitute for providing a secure and accurate delivery location.

Purchasing Shipping Protection does not guarantee immediate approval of a replacement. Customers must cooperate with any carrier investigation and provide requested tracking, claim, delivery, or order information.

Lost, Delayed, or Missing Packages

After a package has been transferred to USPS or UPS, its transportation and delivery are handled by the carrier. Joan Cris does not control carrier delays, tracking updates, delivery scans, weather interruptions, or other carrier operations.

If a package is lost, delayed, marked as delivered but cannot be located, or experiences another delivery problem, please:

Verify the shipping address on your order.
Check around the delivery location and ask household members, neighbors, property managers, or front-office personnel whether the package was accepted.
Review the carrier’s tracking information.
Contact USPS or UPS directly to begin a claim, investigation, or package trace.

USPS packages may occasionally be scanned as delivered before the package physically arrives. When this occurs, please allow up to two additional business days while continuing to monitor the tracking information and checking the delivery location.

Nothing in this policy limits any consumer right or remedy that cannot legally be limited.

Orders With Shipping Protection

If Shipping Protection was purchased at checkout, you must first contact the carrier and complete or cooperate with its claim, trace, or investigation process.

After completing that step, email sales@joancrisaloe.com with:

Your name and order number
The tracking number
A description of the delivery issue
The carrier claim or investigation number
Any other relevant documentation

We will review the information and determine whether the order qualifies for replacement under our Shipping Protection policy. Approved claims will be replaced at no additional product or standard shipping cost. Replacement is generally provided rather than a cash refund.

Shipping Protection does not cover:

An incorrect or incomplete address provided by the customer
Packages redirected or forwarded at the customer’s request
Delivery refusal
Packages lost after being retrieved from the delivery location
Fraudulent claims or repeated claims showing evidence of abuse
Delivery problems caused by instructions or arrangements made directly between the customer and carrier

Orders Without Shipping Protection

Orders placed without Shipping Protection are not eligible for a complimentary replacement or reimbursement from Joan Cris for theft, loss, or carrier-related delivery problems after confirmed shipment, except where otherwise required by law.

Customers may still pursue any claim or remedy available directly through the shipping carrier.

We strongly recommend adding Shipping Protection when available, particularly for high-value orders or locations where packages cannot be left securely.

Damaged or Incorrect Orders

If your package arrives visibly damaged, contains an incorrect product, or is missing an item, email sales@joancrisaloe.com promptly.

Please include your order number and clear photographs of:

The shipping box
The shipping label
The damaged or incorrect product
Any visible damage to the packaging

Keep the original packaging and products until we complete our review. Do not discard damaged merchandise unless instructed to do so.

APO and Military Addresses

All APO, FPO, DPO, and military-address orders are shipped through USPS.

Delivery to military and overseas destinations may take 2–3 weeks or longer, depending on the destination, military mail system, customs processing, and other circumstances outside our control.

Expedited service may be available for certain military addresses for an additional charge. To ask about availability before ordering, email sales@joancrisaloe.com.

Backordered Products

Although we make every effort to keep products in stock, an item may occasionally become unavailable after an order is placed.

If an item is backordered, we will notify you by email. Available items may be shipped separately, and the backordered item will be sent when it becomes available without an additional standard shipping charge.

When applicable, you will also have the option to cancel the backordered item and receive a refund for that unshipped item. If we cannot fulfill an order within the promised period, we will provide the delay notice, cancellation options, or refund required by applicable law.